:root{color-scheme:dark;--bg:#030303;--panel:rgba(255,255,255,.035);--panel2:rgba(255,255,255,.022);--line:rgba(255,255,255,.08);--line2:rgba(255,255,255,.12);--text:#f5f5f3;--muted:#8b8b91;--dim:#606067;--gold:#d5b56f;--gold2:#eedca9;--red:#e59a95;--green:#8fc6a8;--ease:cubic-bezier(.22,.8,.2,1)}*{box-sizing:border-box}html,body{margin:0;min-height:100%;background:var(--bg);color:var(--text);font-family:-apple-system,BlinkMacSystemFont,"SF Pro Display","SF Pro Text",Inter,system-ui,sans-serif}body{overflow-x:hidden}.ambient{position:fixed;inset:0;pointer-events:none;background:radial-gradient(circle at 22% 18%,rgba(213,181,111,.055),transparent 30%),radial-gradient(circle at 83% 72%,rgba(94,109,145,.045),transparent 34%),#030303}.auth-shell{position:relative;z-index:1;min-height:100vh;display:grid;place-items:center;padding:28px}.auth-card{width:min(440px,100%);padding:36px;border:1px solid var(--line);border-radius:30px;background:linear-gradient(150deg,rgba(255,255,255,.05),rgba(255,255,255,.018));box-shadow:0 36px 100px rgba(0,0,0,.65),inset 0 1px rgba(255,255,255,.07);backdrop-filter:blur(24px)}.brand-mark{width:54px;height:54px;object-fit:contain;margin-bottom:25px;filter:brightness(1.08)}.eyebrow{font-size:9px;letter-spacing:.22em;color:#707076;margin:0}.auth-card h1{font-size:42px;letter-spacing:-.055em;margin:8px 0 8px}.lede{margin:0 0 28px;color:var(--muted)}label{display:block;color:#a7a7aa;font-size:11px;margin:14px 0 0}input,select,textarea{font:inherit}label input,.filters input,.filters select{width:100%;margin-top:8px;height:48px;border-radius:15px;border:1px solid var(--line);background:rgba(255,255,255,.026);color:#eee;outline:none;padding:0 14px;transition:.25s var(--ease)}label input:focus,.filters input:focus,.filters select:focus,textarea:focus{border-color:rgba(213,181,111,.34);box-shadow:0 0 0 4px rgba(213,181,111,.055)}button{font:inherit;cursor:pointer}.primary{width:100%;height:48px;margin-top:20px;border:0;border-radius:15px;background:#f3f2ed;color:#111;font-weight:650;transition:.22s var(--ease)}.primary:hover{transform:translateY(-1px);background:white}.primary:disabled{opacity:.5;cursor:wait;transform:none}.text-button{border:0;background:none;color:#8c8c91;font-size:11px;padding:13px 0 0}.text-button:hover{color:#d8d8d5}.message{min-height:20px;margin:12px 0 0;color:var(--red);font-size:11px;line-height:1.5}.security-note{display:flex;gap:10px;margin-top:18px;padding-top:18px;border-top:1px solid rgba(255,255,255,.055);color:#696970}.security-note span{color:var(--gold2)}.security-note p{font-size:10px;line-height:1.55;margin:0}.security-note code{color:#a7a7aa}.console{position:relative;z-index:1;width:min(1500px,calc(100% - 48px));margin:auto;padding:20px 0 60px;animation:reveal .55s var(--ease) both}@keyframes reveal{from{opacity:0;transform:translateY(12px);filter:blur(8px)}to{opacity:1;transform:none;filter:none}}.topbar{height:64px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid rgba(255,255,255,.055)}.identity{display:flex;align-items:center;gap:12px}.identity img{width:34px;height:34px;object-fit:contain}.identity small{display:block;font-size:8px;letter-spacing:.2em;color:#68686e}.identity strong{display:block;font-size:13px;margin-top:3px}.top-actions{display:flex;align-items:center;gap:8px}.admin-identity{font-size:10px;color:#777;margin-right:6px}.ghost{height:34px;border-radius:11px;border:1px solid var(--line);background:rgba(255,255,255,.027);color:#a1a1a5;padding:0 12px}.ghost:hover{background:rgba(255,255,255,.055);color:#eee}.hero{display:flex;align-items:end;justify-content:space-between;padding:48px 2px 28px}.hero h2{font-size:clamp(38px,5vw,68px);letter-spacing:-.055em;margin:8px 0 8px}.hero>div>p:last-child{margin:0;color:#78787e}.secure-pill{height:34px;display:flex;align-items:center;gap:8px;padding:0 12px;border:1px solid var(--line);border-radius:999px;color:#74747a;font-size:10px}.secure-pill i{width:6px;height:6px;border-radius:50%;background:var(--green);box-shadow:0 0 12px rgba(143,198,168,.35)}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.metric{min-height:112px;border:1px solid var(--line);border-radius:23px;background:linear-gradient(145deg,rgba(255,255,255,.04),rgba(255,255,255,.018));padding:18px 20px}.metric span{display:block;font-size:9px;letter-spacing:.16em;color:#6e6e74}.metric strong{display:block;font-size:38px;letter-spacing:-.05em;margin-top:9px}.metric small{color:#66666c}.workspace{display:grid;grid-template-columns:minmax(330px,.72fr) minmax(480px,1.28fr);gap:12px;margin-top:12px}.panel{border:1px solid var(--line);border-radius:27px;background:linear-gradient(145deg,rgba(255,255,255,.038),rgba(255,255,255,.016));box-shadow:inset 0 1px rgba(255,255,255,.05),0 24px 70px rgba(0,0,0,.28);backdrop-filter:blur(22px)}.queue{padding:19px;min-height:650px}.queue-head,.detail-head{display:flex;align-items:flex-start;justify-content:space-between}.queue h3,.detail h3{font-size:23px;letter-spacing:-.035em;margin:5px 0}.count{height:28px;min-width:28px;border:1px solid var(--line);border-radius:999px;display:grid;place-items:center;padding:0 9px;color:#777;font-size:10px}.filters{display:grid;grid-template-columns:1fr 125px;gap:8px;margin:16px 0 10px}.search{position:relative}.search span{position:absolute;left:13px;top:50%;transform:translateY(-50%);color:#666}.filters input,.filters select{margin:0;height:42px}.filters input{padding-left:34px}.filters select{appearance:none;padding-right:8px;color:#8b8b90}.ticket-list{display:flex;flex-direction:column;gap:4px}.ticket{width:100%;display:grid;grid-template-columns:8px 1fr auto;gap:11px;align-items:start;border:1px solid transparent;border-radius:16px;background:transparent;color:#ddd;text-align:left;padding:13px 10px;transition:.22s var(--ease)}.ticket:hover,.ticket.active{background:rgba(255,255,255,.035);border-color:rgba(255,255,255,.07);transform:translateX(2px)}.dot{width:5px;height:5px;border-radius:50%;background:#5f5f66;margin-top:5px}.dot.high{background:#b8a275}.dot.urgent{background:var(--gold);box-shadow:0 0 13px rgba(213,181,111,.45)}.ticket b{display:block;color:#66666c;font-size:8px;letter-spacing:.1em}.ticket strong{display:block;font-size:12px;margin:4px 0 5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket small{display:block;color:#696970;font-size:9px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket em{font-style:normal;color:#555;align-self:center}.no-results{padding:32px 10px;text-align:center;color:#666;font-size:11px}.detail{padding:24px;min-height:650px}.empty-state{display:grid;place-items:center}.empty-inner{text-align:center;color:#696970}.empty-inner span{font-size:28px;color:#827158}.empty-inner h3{color:#b7b7ba}.detail-head p{margin:5px 0;color:#696970;font-size:10px}.status-row{display:flex;flex-wrap:wrap;gap:7px;margin:18px 0}.chip{font-size:9px;padding:7px 10px;border-radius:999px;border:1px solid var(--line);color:#8e8e93}.chip.gold{color:var(--gold2);border-color:rgba(213,181,111,.2);background:rgba(213,181,111,.05)}.customer-message{padding:19px;border:1px solid rgba(255,255,255,.055);border-radius:19px;background:rgba(255,255,255,.02)}.customer-message small,.mini small,.reply small,.timeline small{font-size:8px;letter-spacing:.13em;color:#5f5f65}.customer-message p{font-size:15px;line-height:1.6;margin:8px 0 0;white-space:pre-wrap}.info-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:7px;margin-top:10px}.mini{padding:12px;border:1px solid rgba(255,255,255,.05);border-radius:14px;background:rgba(255,255,255,.015);overflow:hidden}.mini b{display:block;font-size:10px;margin-top:5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.editor{margin-top:14px;border:1px solid rgba(255,255,255,.065);border-radius:19px;background:rgba(255,255,255,.018);padding:8px}.editor textarea{width:100%;height:110px;padding:11px;border:0;outline:none;resize:vertical;background:none;color:#eee}.editor-controls{display:flex;gap:7px;align-items:center;flex-wrap:wrap}.editor-controls select{height:36px;border-radius:11px;border:1px solid var(--line);background:#111;color:#999;padding:0 9px}.send{margin-left:auto;height:36px;padding:0 15px;border-radius:11px;border:0;background:#f2f1ec;color:#111;font-weight:650}.send:disabled{opacity:.45}.replies,.timeline{margin-top:18px}.reply{padding:12px 0;border-top:1px solid rgba(255,255,255,.045)}.reply p{margin:6px 0 0;font-size:11px;line-height:1.55;color:#999;white-space:pre-wrap}.timeline-item{display:grid;grid-template-columns:7px 1fr;gap:10px;padding:8px 0}.timeline-item>i{width:6px;height:6px;border-radius:50%;background:#71634a;margin-top:3px}.timeline-item p{margin:4px 0 0;color:#777;font-size:10px}.toast{position:fixed;z-index:30;right:22px;bottom:22px;max-width:min(380px,calc(100% - 44px));padding:13px 15px;border:1px solid var(--line2);border-radius:15px;background:rgba(18,18,18,.94);box-shadow:0 25px 70px rgba(0,0,0,.5);color:#ddd;font-size:11px}.toast.error{color:#f0b1ad;border-color:rgba(229,154,149,.2)}@media(max-width:980px){.console{width:calc(100% - 26px)}.workspace{grid-template-columns:1fr}.metrics{grid-template-columns:1fr 1fr}.queue{min-height:auto}.detail{min-height:560px}}@media(max-width:620px){.auth-card{padding:27px 22px;border-radius:24px}.auth-card h1{font-size:36px}.topbar{height:auto;min-height:64px;gap:12px;align-items:flex-start;padding:13px 0}.top-actions{flex-wrap:wrap;justify-content:flex-end}.admin-identity{width:100%;text-align:right}.hero{padding-top:36px}.hero h2{font-size:42px}.secure-pill{display:none}.metrics{grid-template-columns:1fr 1fr}.filters{grid-template-columns:1fr}.detail{padding:17px}.info-grid{grid-template-columns:1fr 1fr}.editor-controls select{flex:1}.send{width:100%;margin-left:0}}@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation:none!important;transition:none!important;scroll-behavior:auto!important}}

/* V2 — role-separated Coordinator Desk */
body[data-role="supportCoordinator"] .hero>div>p:last-child::after{content:" · Limited customer data";color:#777}
.privacy-shield{display:flex;gap:13px;align-items:flex-start;margin:18px 0;padding:17px;border:1px solid rgba(213,181,111,.16);border-radius:18px;background:rgba(213,181,111,.035)}
.privacy-shield>span{color:var(--gold2);font-size:18px}.privacy-shield b{font-size:11px}.privacy-shield p{margin:5px 0 0;color:#74747a;font-size:10px;line-height:1.55}
.coord-editor{margin-top:14px;border:1px solid rgba(255,255,255,.065);border-radius:19px;background:rgba(255,255,255,.018);padding:15px}
.coord-grid{display:grid;grid-template-columns:180px 1fr;gap:8px;margin-top:10px}.coord-grid select,.ack-row select{height:40px;border-radius:12px;border:1px solid var(--line);background:#111;color:#999;padding:0 10px}.coord-grid textarea{min-height:82px;border-radius:12px;border:1px solid var(--line);background:rgba(255,255,255,.018);color:#eee;padding:10px;resize:vertical;outline:none}
.coord-ack-label{margin-top:15px}.ack-row{display:flex;gap:8px;margin-top:9px}.ack-row select{flex:1}.coord-policy{display:block;margin-top:9px;color:#666;font-size:9px;line-height:1.45}.reply.internal{border-color:rgba(213,181,111,.09);background:rgba(213,181,111,.018);padding:11px 12px;border-radius:12px;margin-top:7px}.reply.internal p{color:#aaa}
@media(max-width:620px){.coord-grid{grid-template-columns:1fr}.ack-row{flex-direction:column}.ack-row .send{width:100%}}